Last updated: May 18, 2026
We want you to be fully satisfied with CapitalSync. If the platform does not deliver value, we will make it right.
| Scenario | Refund | Timeline |
|---|---|---|
| Cancellation within 7 days of first payment | 100% refund | 5-7 business days |
| Platform downtime >24 hrs in a month | Pro-rated credit | Next billing cycle |
| Duplicate charge | 100% refund | 3-5 business days |
| Cancellation after 7 days | No refund (access continues till period end) | — |
| Annual plan — cancel within 30 days | Remaining months refunded | 7-10 business days |
Email billing@capitalsync.net with your registered email, payment reference, and reason. We respond within 24 hours on business days.
If you raised a dispute with Razorpay/your bank without contacting us first, we reserve the right to suspend your account pending resolution. Please contact us first — we always resolve fairly.
GST (18%) is non-refundable once the invoice is issued, as per Indian tax regulations. Refunds will be processed excluding GST component.
billing@capitalsync.net | Response within 24 hours